10 Actionable Tips To Reduce Customer Attrition and Increase Loyalty
User Pilot
MARCH 9, 2023
There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value.
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