Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

DECEMBER 3, 2020

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. Let’s go do it.

Scale 166

Scale Sales Hiring Sales Recruiting Sales 166

ProfitWell

DECEMBER 6, 2019

How many CSMs should you hire? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43