What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
In addition to the product itself, a superior and repeatable CX is what’s most likely to garner loyalty (think Starbucks personalizing every cup of coffee with the customer’s name). In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media. Like what you are reading?
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