What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. In addition to the product itself, a superior and repeatable CX is what’s most likely to garner loyalty (think Starbucks personalizing every cup of coffee with the customer’s name). WHY do we buy?
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