What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media. A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. It reduces your cost-to-serve.
11 
Let's personalize your content