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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

The customer experience (CX) has always been a priority for companies. Pay attention to the CX engines. Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. Yet, only 26.2% fully define and track the value of CX. WHY do we buy?