What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
The customer experience (CX) has always been a priority for companies. Pay attention to the CX engines. In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies.
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