Churn, Entrepreneurship and Part-Time CTO

Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

OCTOBER 4, 2017

A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale. Robert Kern, CTO & Co-Founder, PredictHQ. Lenin Batista, Co-Founder & CTO, SprezzaBox. These bugs end up clogging support queues, angering customers, and fueling churn.

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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, I’m Chief Technology Officer, and years ago I was volunteered by my co-founder to work on culture.

Part-Time CTO

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SaaS Brief

Buy vs. Build: The Subscription Billing Iceberg Effect

How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

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