The Most Important Customer Success Metrics to Track and How to Improve Them
Totango
APRIL 5, 2019
You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. Adoption Metrics: Measuring the customer’s use of the product. Revenue or logo churn.
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