Business Headcount New CTO Payment Features 
ProfitWell
DECEMBER 6, 2019
Your top subscription news. The question is not whether a CSM is a valuable asset to a SaaS business, but rather, how valuable are they? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization.
Crafty CTO
APRIL 12, 2020
The Basecamp guys have been busy lately. My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. I follow DHH and Jason Fried on Twitter and generally find myself agreeing with their often-contrarian points of view. Not all agile is bad agile.
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