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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

First, SaaS is a business strategy, not a technology strategy. The challenge is to build common ground between business and architecture so as to translate business assumptions into critical technical solution inputs. Aligning your SaaS business strategy with SaaS technical architecture is critical to SaaS success.

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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. Customer Experience is a must for Customer Success.