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Monetization: What SaaS platform builders need to know to prepare for growth, Part 2

CloudGeometry

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Cloud cost optimization and technical debt The speed and versatility of the SaaS model are a two-edged sword.

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What Does it Take to Get CX Right? [It’s Not Just the Technology]

SmartKarrot

Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. Customer Experience is a must for Customer Success.