Understanding the Real Impact of Improving Customer Retention
ChurnZero
MARCH 22, 2019
To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. How to structure and compensate a Customer Success team. How to measure the impact of churn on your company. So here, it’s really all about new sales.
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