[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact
ChurnZero
SEPTEMBER 30, 2021
For example, I think of AWS. Someone recently invited me to an enablement squad on Slack, which I’m finding quite interesting. Q: Do you see CSM training falling within Customer Success Operations, similar to Sales enablement? That will require more of a high-touch experience with more of the white-glove CSM.
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