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Expert tips to unlock business growth with customer success operations

Totango

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Your team is able to do more with less, you have more time with your Ops team to reanalyze and reiterate on processes, and hopefully, that makes you more efficient every day.

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Customer retention strategies for turbulent times

ProfitWell

The faster you can discover what has changed for them and what they need, the better you can implement solutions to help them get through this challenging time. More than ever, a calm team that offers the right solutions will have a greater impact on the customer experience and their perception of your brand.