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8 Skills Every Customer Success Operations Leader Needs To Succeed

Valuize Consulting

In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. In order to properly build what will become the circulatory system of your recurring revenue business, you need breadth of knowledge and skills.

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Cognota’s Ryan Austin on Creating an Entire Category (LearnOps)

FastSpring

And prior to that, I was an entrepreneur, and always wanted to go back to entrepreneurship but had a good thing going where I built a new revenue stream in this company, WTG, around corporate training, and that’s how I really fell into that industry and market. Yeah, crazy, because in entrepreneurship.

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70+ Experts Reveal the Best Customer Retention Strategies During COVID-19

SmartKarrot

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. Customer retention in the case of our company is majorly reducing refunds and increasing subscriptions could reflect customer retention.”. Alexandra Kovaleva, Marketer, DDI Development.