To Manage a Call Center Efficiently see what Employees Really Think
Upscope
JUNE 9, 2021
Every call center ceo/manager should spend AT LEAST a full shift on the phone." Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??Constantly In another article I saw a management directive not to put people on hold.
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