Remove Application Development Remove Customer Support Remove Software Remove Underperforming Technical Team
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Application Security Tools: Which One Should You Choose?

Audacix

Even after knowing the massive difference that automated vulnerability scanning tools can make, many organizations are hesitant to integrate application security tools in the software development life cycle. Similarly, testers and developers need to know about these features of application security tools.

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Super Agents as one of the New Customer Service Trends

Upscope

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

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Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

Do these apps risk overserving their target customers? We also discuss how products can evolve from being highly targeted at certain users to becoming bloated pieces of software trying to appeal to a mass of different users. It’s easy to then become bloated software full of features that only some people use.