Remove Application Development Remove Churn Remove Underperforming Technical Team
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New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

For an early stage startup with no history of actually making these deals come true, that is not a bad position. We sell a SaaS platform and year 1 will be exclusively focused on developing a custom SaaS app, we will roll it to 500 users day 1 of year 2, and we will roll it to 500 more users on day 1 of year 3.

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Super Agents as one of the New Customer Service Trends

Upscope

4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. The amount of data needed might go down as AI gets better but so far most bots are bad at answering anything beyond very basic questions. I want all team members who do customer support to enjoy it.