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Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. the right for 1,000 people to use a SaaS service) – so the payment structure is purely financial in nature and not related to customer value. Payment structure. $1M. GAAP revenue. $1M.
4) New contact center jobs will be created; for example, data scientists, automation specialists, and applicationdevelopers. To turn what has traditionally been a cost centre in to a revenue maker: to retain customers and foster loyalty. Even if it's a side project that brings in small amounts of revenue each month.
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