SaaStr Podcast #402 with HackerOne CEO Mårten Mickos: “Customers Want Value + Simplicity: The Must Haves to Deliver”
SaaStr
JUNE 10, 2021
So you do automation by software, you have a SaaS platform that automates work and it’s much easier, customer is happy, you store the data, customer is happy. Marten Mickos: But you add to that customer service that is probably provided by human beings, maybe by human beings augmented by automation, ML, AI and so on.
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