AI Search Technical Support Underperforming Technical Team 
User Pilot
APRIL 22, 2024
Technical support. Any help that involves the technical team. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. Self-service support. Examples of end-user support strategies include: Interactive walkthroughs. Product tutorials. Resource centers.
User Pilot
MAY 17, 2024
Many customers have complained about the subpar support that Whatfix offers. There are multiple reviews on websites like G2 citing slow resolution times, high success manager turnover, and an overall lack of technical assistance from the Whatfix team. Whatfix lets you offer multiple types of self-service support.
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