What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. Customers will spend more when CX is good. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business.
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