How bots, messengers and apps will define 2019 with Des Traynor, Paul Adams and Emmet Connolly
Intercom, Inc.
JANUARY 10, 2019
And then you can get smarter with machine learning and stuff. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. Then you’ve got chatbots. Des: “If this, say that”, basically.
143 
Let's personalize your content