2016 Machine Learning Marketplace as a Service Underperforming Technical Team 
Chargify
AUGUST 17, 2017
Floyd points out that by 1969 Sears was the largest retailer in the world, but 2016 marked “the sixth year of a $10.4 NPS and raising NPS scores usually falls to your customer success team, but in times of stalled growth it is important for customer success to start at the executive level. Create a platform or ‘ecosystem.’
Intercom, Inc.
JANUARY 10, 2019
And then you can get smarter with machine learning and stuff. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. They got a bad rep, but they’ve come through the other end, I think. Then you’ve got chatbots. Des: “If this, say that”, basically.
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