What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. In 2020, as our digital activity footprint grows, companies can gain from positive organic PR on social media. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Yet, only 26.2%
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