Intercom, Inc.

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You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API. Salesforce AppExchange: Celebrating 10 Years of Innovation and Growth from Salesforce. Then you move on from there.

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Why software innovation must start with intelligence, not workflow. And the third phase is what we’re getting to today, which is what I believe to be and many believe to be an even bigger re fragmentation of that space, which is largely driven by the magic of all this AI innovation. Our launch was eaten by Google in every way.

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I think every one of us that had lived through 2001 and 2002 or 2000, 2001, and then again, lived through ’08, ’09, we immediately pulled out our playbooks and we’re like, “Here it is, this is the downturn we’ve been waiting for.” Sunil Dhaliwal: What have I seen? Right out of the gate, everybody stopped.

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