2000 Company Culture Marketplace as a Service Underperforming Technical Team 
SaaStr
MAY 15, 2020
Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Then, I started a company, which I sold in early 2000.
SaaStr
JANUARY 28, 2020
Aaron : Well, also, as someone who went through this, especially like the 2000, 2001 times. Every retail shop was closed by 2000. Our monthly self-service churn went from like 3% to like 9%, right? If something bad happens, you’re going to have to cut your burn, probably. We were wrong. Aaron : No.
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