SaaStr

JUNE 18, 2021

Q: What are the different strategies to retain an angry customer? Let’s start with one important learning: angry customers usually aren’t lost customers. But customers do appreciate talking to the CEO. The customer isn’t always right. Invite them to your VIP customer advisory board, if they are a Top 10 customer.

Mobile 223

Mobile Customer Success Engagement Strategy 223

ChurnZero

JUNE 18, 2021

. “We are so proud to receive this recognition as a top workplace in the DMV,” said You Mon Tsang, ChurnZero’s Founder & CEO. “As a Customer Success company, we understand it’s imperative for us to take care of our employees before they can in turn take care of our customers.

Government 98

Government Technology Engagement Subscription 98

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. or how tech-savvy are your customers?

Sales Hiring 52

Sales Hiring Customer Success Scale Churn 52

SmartKarrot

JUNE 18, 2021

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Customer Success 10

Customer Success Sales Hiring Technical Review Leadership 10

Advertiser: Vanilla Forums

In Customer Success terms, an engaged customer is one that is immersed in your product. Ideally, they find value and success daily and help other customers to do the same. But how do you encourage engagement? The 3 pillars of a successful gamification strategy. Download the eBook now!

Customer Success

SmartKarrot

JUNE 18, 2021

The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years. Customers are subjected to a multitude of engaging options every now and then to choose from.

Management 10

Management Underperforming Technical Team Customer Success Strategy 10

Advertiser: ZoomInfo

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Create highly targeted segments to drive more contextual and personalized engagements.

Customer Success

Speaker: Dennis Snow, President, Snow & Associates

Too often, organizations and their CX experts only look at the company's relationship with the customer to look for improvement. While it's essential to creating the perfect customer journey, it's only one aspect. In this webinar, you will learn to: Build a customer-centric culture.

Consulting

Speaker: Edie Kirkman - VP, Digital at Focus Brands

In today's hyper-digital landscape, organizations face the challenge of launching successful products while making the most of limited resources. In this engaging webinar, we will explore how companies can become more efficient and effective in understanding customer interactions with their products.

Data