7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar
ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. It’s been hard to contact customers by phone since offices are closed. Email is now the only option.
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