Remove Marketplace as a Service Remove Operational efficiency. Remove SaaS Remove SaaS Payments
article thumbnail

Using Gross Margin to Score Your Product’s Maturity

OpenView Labs

” It’s natural to go to payments per user or even user logins, but they rarely indicate user engagement. Related read: Freemium vs. Free Trial: How to Know Which One to Pick for Your SaaS Startup. Offering free usage is par for the course as a SaaS customer acquisition strategy. Operational efficiency and COGS.

Scale 52
article thumbnail

SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.