Marketplace as a Service Operational efficiency. SaaS Payments Sales 
OpenView Labs
FEBRUARY 11, 2021
It needs to be treated as a top-level operational metric that a founder must know and understand. At its core, gross margin (GM) speaks to the relationship between sales and its costs. Understand the levers of costs, also known as cost of goods sold (COGS) or cost of sales (COS). Operational efficiency and COGS.
SaaStr
AUGUST 15, 2020
This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. I mean, what do they do?
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