Customer Success: The Definitive Guide to Customer-centric Growth 2020
Sixteen Ventures
DECEMBER 31, 2019
In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) Sales Process Engagement. Metering / Billing / Payment Process. Functional Support. Technical Support.
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