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Churn prevention: stopping churn before it happens | ProfitWell

ProfitWell

Whether it’s anonymous or it’s specific to individual customers, this is valuable information to capture for your churn analysis. Think of this survey as an extension of your NPS , and use it to capture additional information on what parts of the customer experience are working well. Review your target personas.

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Understanding Multi-tenancy, the Keystone of SaaS

CloudGeometry

That, of course, dictates the isolation models used for information and access management. Engineering specializations can become silos: As a result, team-level isolation and local optimizations can undermine feature innovation, shared learning from successes and failures, and even distract developers from what customers really value.