Churn prevention: stopping churn before it happens | ProfitWell
ProfitWell
OCTOBER 29, 2019
If more-established customers are churning, that could be an issue with a recent update to your product or a lack of feature innovation. If customers leave within the first 30- or 90-day period, that likely means there’s an issue with your onboarding process. As your company grows, your target customer is going to evolve.
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