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Understanding Multi-tenancy, the Keystone of SaaS


Engineering specializations can become silos: As a result, team-level isolation and local optimizations can undermine feature innovation, shared learning from successes and failures, and even distract developers from what customers really value.

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Churn prevention: stopping churn before it happens | ProfitWell


If more-established customers are churning, that could be an issue with a recent update to your product or a lack of feature innovation. If customers leave within the first 30- or 90-day period, that likely means there’s an issue with your onboarding process. As your company grows, your target customer is going to evolve.

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