Churn prevention: stopping churn before it happens | ProfitWell
ProfitWell
OCTOBER 29, 2019
Use customer survey data and product usage data to identify which buyer personas are getting the most value from your brand. If customers leave within the first 30- or 90-day period, that likely means there’s an issue with your onboarding process. Once you’ve identified these priority customers, look at how and when they churn.
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