What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
Cloud-based software that offers online surveys to collect data, gives a backend data analysis tool and also has solutions for consumer marketing and brand management. It is uncommon to see in SaaS but it works. SurveyMonkey – $300 M in ARR with 100% Net Retention Rate. 50% of the growth is from existing customers.
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