Remove Customer Support Remove Market Segmentation Remove SaaS Payments Remove Venture Capital
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Customer Success: The Definitive Guide to Customer-centric Growth 2020

Sixteen Ventures

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success is not just about retaining customers. Functional Support.