Customer Success: The Definitive Guide to Customer-centric Growth 2020
Sixteen Ventures
DECEMBER 31, 2019
In fact, it was in 2016 I started referring to it not as Customer Success, but as Customer Success-driven Growth, to bring to the forefront the fact that Customer Success is a growth driver; a growth engine. Customer Success is not just about retaining customers. Customer Success At Your Expense Hurts Everyone.
136 
Let's personalize your content