16 Changes to the Way Enterprises Are Building and Buying Generative AI
Andreessen Horowitz
MARCH 21, 2024
On a much smaller scale, we’ve also started to see some leaders deploying their genAI budget against headcount savings, particularly in customer service. One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold.
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