SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Why does Harry believe investing in customer success is far more important than customer acquisition? * I totally agree.

SaaS Payments 216

SaaS Payments Payment Methods Finance Payments 216

Kellblog

FEBRUARY 2, 2023

Management teams should prepare themselves for activist investors and adapt their financial profile to keep valuations high. While this bodes well for the customer success (CS) discipline , it does not automatically bode well for the customer success department. Expect more of this activity to follow in 2023.

Software Review 119

Software Review Development Team Review Underperforming Technical Team Scale 119

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135