Business Model Marketplace as a Service Operational efficiency. SaaS Payments 
OpenView Labs
FEBRUARY 11, 2021
It documents the business your product is building, y et it’s often tucked away in a financial update while a medley of product metrics enjoy the spotlight.” ” It’s natural to go to payments per user or even user logins, but they rarely indicate user engagement. Operational efficiency and COGS. Not always.
SaaStr
AUGUST 15, 2020
This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.
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