Business Model Cost optimization & reporting Customer Success Investment 
CloudGeometry
MARCH 3, 2022
Feature value: a function of time investment of users and customers The set of problems that your SaaS solves won’t survive long in the digital age if all it does is cut prices. Solving each customer problem as a function of how much time is saved by a particular feature?
SmartKarrot
DECEMBER 16, 2021
Customers will spend more when CX is good. A customer might continue to use a product out of sheer need or habit but won’t want to invest any further if service, support, and the purchase journey aren’t seamless. It reduces your cost-to-serve. Customer Experience is a must for Customer Success.
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