What Does it Take to Get CX Right? [It’s Not Just the Technology]
SmartKarrot
DECEMBER 16, 2021
This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. Customer Experience is a must for Customer Success. WHY do we buy?
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