Super Agents as one of the New Customer Service Trends
Upscope
SEPTEMBER 9, 2020
With better UI, knowledge bases, automated onboarding software, chatbots and more it's fairly inevitable that the queries coming through to agents will be made of some of the more complicated questions or simply by customers who have the greatest need of direction. In fact your early sales may be entirely due to speed and quality of service.
Let's personalize your content