What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
They have infinite runaway by still having $840 M in the bank. Cloud-based software that offers online surveys to collect data, gives a backend data analysis tool and also has solutions for consumer marketing and brand management. All thanks to its virality. Zoom – $452 M in ARR with 140% Net Retention Rate.
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