article thumbnail

SaaS Growth: Top Strategies and Trends for SaaS Growth

ProfitWell

Gartner is estimating that the cloud services industry as a whole will outpace the growth of overall IT services by a factor of three, with SaaS making up $143.7 Here are some of the biggest trends in the industry right now: Cloud-based Services. Churn rate is how many customers are leaving your service in a given period.

article thumbnail

Intercom on Product: The dawn of a new decade

Intercom, Inc.

Paul: Yeah, I’ve never gone through their manual onboarding process because it got scheduled and rescheduled and then I gave up. And it has literally changed how I operate. Google Drive might’ve done an awful lot to kill the file because they have a file system. Even services. I use it every single day.