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Product Story telling in SaaS

Upscope

How do we build a product story that would resonate with customer support reps? Customer support is tough. If you interview most customer support reps they'll probably be polite about their job's stress points but dig a little deeper and the underlying pain emerges. Start with the pain point.

article thumbnail

Product Story telling in SaaS

Upscope

How do we build a product story around Upscope that would resonate with customer support reps? Customer support is tough. If you interview most customer support reps they'll probably be polite about their job's stress points but dig a little deeper and the underlying pain emerges. Start with the pain point.