Application Development, Churn and SaaS Payments

Application Development

Churn

SaaS Payments

Super Agents as one of the New Customer Service Trends

Upscope

SEPTEMBER 9, 2020

Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. 4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers.

SaaS Payments

SaaS Payments Payment Services Trends Sales Recruiting

New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

AUGUST 7, 2019

In this post we’re going to look at the management accounting side of multi-year SaaS deals that grow in value over time. Say you sign a three-year deal with a customer that ramps in payment structure: year 1 costs $1M, year 2 costs $2M, and year 3 costs $3M. Let’s take an example from this KPMG data sheet on ASC 606 and SaaS.

Deferred Revenue

Deferred Revenue Pricing Payments SaaS Payments

Webinars

Generative AI Deep Dive: Advancing from Proof of Concept to Production

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

How To Get Promoted In Product Management

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SaaS Brief

Super Agents as one of the New Customer Service Trends

New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Webinars

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