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Salesforce’s Mike Kreaden on how to build a platform to drive growth

Intercom, Inc.

JANUARY 24, 2019

He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Customer nurturing now starts from the first touch, and AI can help with that. The role of AI. Mike: It’s interesting, because with respect to AI, we have been doing that at Salesforce for quite some time. Short on time?

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